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SUPPORT
Frequently Asked
Questions
Everything you need to know about collecting through BAROSA.
01
About BAROSA
- 01Barosa is a private app for collectors, helping members discover and connect with other trusted collectors for networking, friendship, and trading — all within a secure and exclusive community.
- 02"Bharosa" is a Hindi word that translates to "trust" and "faith" in English. It represents a sense of confidence or reliance on someone or something. The concept of bharosa is often associated with trust-building and establishing a strong bond in personal relationships, business partnerships, or any situation where trust plays a significant role.
- 03Founded in 2022 by Jae, a native New Yorker and LA transplant, the platform is the brainchild of an avid collector enthusiast and serial entrepreneur with a history of multiple successful exits. Driven by his passion for collecting and community building, Jae's vision is to create a trusted community of collectors where individuals can expand and strengthen their friendships while sharing their mutual love of collectibles.
- 04Our mission is to create the world’s most trusted private network for collectors—connecting people through relationships they already know and trust. At Barosa, authenticity, security, and meaningful connections come first. We empower our members to grow their collections and friendships with confidence through verified identities, community-backed trust, and seamless transactions.
- 05Members require at least one referral and complete identity verification. After completion, they are able to manage their collection, connect with other collectors, create & join groups, and buy & sell goods directly from each other.
02
Membership & Trust
- 01Joining BAROSA is free and easy. Simply download the BAROSA app from the Apple App Store and create an account. To unlock all features and gain full access to our trusted collector network, you'll need a referral from an existing member and complete identity verification. BAROSA is currently available on iOS in the United States. Android is coming soon.
- 02Members can list art, cars, collectibles, watches and fine wine and spirits.
03
Collecting & Commerce
- 01Members can list art, cars, collectibles, watches and fine wine and spirits.
- 02No, creating and posting listings on Barosa is completely free.
- 03Barosa charges a nominal fee that covers escrow protection, secure payments, and dedicated support so you can sell with confidence. Standard costs like Stripe processing and insured shipping (FedEx or armored) also apply, ensuring every transaction is safe and protected.
- 04There are no buyer fees.
- 05While no solution is completely full proof, our app helps safeguard members through various protection capabilities below:Mandatory KYC Verification – Every member is identity-verified to ensure authenticity and safety.Trust Scoring – A reliability score helps you assess the credibility of others before engaging.Community Vouching – Members can vouch for one another, building reputation through trusted connections.Escrow-Backed Transactions – Every deal is secured with 100% escrow protection until both sides are satisfied.Private Collector Groups – Create or join invite-only groups where interactions are visible only to vetted members.Advanced Privacy Controls – You decide what others see: share openly, stay discreet, or remain completely hidden and anonymous.
- 06ACH bank transfer, bank wire transfer and credit cards.
- 07Yes. Items are insured for shipping damages and theft in accordance with our shipping carrier's terms and conditions.
- 08Email support@barosa.co and include the unique order number requesting a return.
04
App & Support
- 01The BAROSA app is available on the Apple App Store and is currently limited to users located in the United States. Android is coming soon.
- 02Proprietary scoring system that evaluates an individual's trustworthiness based on endorsements or "vouches" from other people within the Barosa community to generate a numerical trust score. It is designed to reduce the risk of fraud or untrustworthy behavior, encourage positive behavior by rewarding users who are trustworthy and respected by their peers and strengthens community bonds by reinforcing trust and accountability.
- 03Email us at support@barosa.co. We will respond within 24 to 48 hours.
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