FAQ
What is Barosa?
Barosa is a private app for collectors, helping members discover and connect with other trusted collectors for networking, friendship, and trading — all within a secure and exclusive community.
Where does the name 'Barosa' come from?
"Bharosa" is a Hindi word that translates to "trust" and "faith" in English. It represents a sense of confidence or reliance on someone or something. The concept of bharosa is often associated with trust-building and establishing a strong bond in personal relationships, business partnerships, or any situation where trust plays a significant role.
Who started Barosa?
Founded in 2022 by Jae, a native New Yorker and LA transplant, the platform is the brainchild of an avid collector enthusiast and serial entrepreneur with a history of multiple successful exits. Driven by his passion for collecting and community building, Jae's vision is to create a trusted community of collectors where individuals can expand and strengthen their friendships while sharing their mutual love of collectibles.
What is Barosa's mission?
To help collectors get connected through people they already know and trust.
How does Barosa work?
Members require at least one referral and complete identity verification. After completion, they are able to manage their collection, connect with other collectors, create & join groups, and buy & sell goods directly from each other.
What items can I list in my collection?
Members can list art, cars, collectibles, watches and fine wine and spirits.
How do members buy and sell on Barosa?
Members can list items for sale and share them with friends, groups, or specific members, while buyers can message you and complete a secure checkout. Once purchased, a shipping label is generated, tracking is shared in the app, and payment is safely held in escrow until the buyer confirms delivery, ensuring trust and protection for both sides.
Does Barosa charge a listing fee?
No, creating and posting listings on Barosa is completely free.
What fees apply when I sell an item?
Barosa charges a nominal fee that covers escrow protection, secure payments, and dedicated support so you can sell with confidence. Standard costs like Stripe processing and insured shipping (FedEx or armored) also apply, ensuring every transaction is safe and protected.
What are buyer fees?
There are no buyer fees.
What form of payments does Barosa accept?
ACH bank transfer, bank wire transfer and credit cards.
How does Barosa safeguard members from potential scammers?
While no solution is completely full proof, our app helps safeguard members through various protection capabilities below:
- Mandatory Know Your Customer (KYC) identity verification to ensure all users are fully authenticated
- DocuSign for secure contract agreements
- Trust Scoring to help assess user reliability
- Vouching System for community-backed credibility
- 100% transaction escrow to protect payments
- Custom Private Groups ensures interactions are visible to vetted and approved group members
Are my items insured against shipping damage or theft?
Yes. Items are insured for shipping damages and theft in accordance with our shipping carrier's terms and conditions.
How do I return an item?
Email support@barosa.co and include the transaction unique identification number requesting a return.
How does vouching work?
Barosa's social vouching system leverages the power of community to create a reliable and dynamic measure of trust, fostering safer and more collaborative environments. Members can "vouch" for others based on a 5 grade rating system, indicating their trust in the person's reliability and honesty. Vouches can be given based on past transactions, interactions, or personal relationships.
How does the Trust Score work?
Proprietary scoring system that evaluates an individual's trustworthiness based on endorsements or "vouches" from other people within the Barosa community to generate a numerical trust score.
It is designed to reduce the risk of fraud or untrustworthy behavior, encourage positive behavior by rewarding users who are trustworthy and respected by their peers and strengthens community bonds by reinforcing trust and accountability.
How do I contact customer support?
Email us at support@barosa.co. We will respond within 24 to 48 hours.